WEBSITE SUPPORT & CARE
Web Maintenance Plan
Take care of your business. Leave your website’s wellness to us.
IT’S A FACT: your website requires some professional attention and care from time-to-time (just like your car).
We like to think of this plan as feeling like you’ve got an extra team member around. Feel supported not only during panic situations—like you accidentally erase your homepage, but for the small things too.
With our Web Maintenance Plan, you can rest easy knowing that your website’s wellness is in good hands.
01. The Why
Web maintenance explained
Proper web maintenance is like insurance for your website—without it, you leave yourself exposed to potentially costly problems that can jeopardize your business. With a small investment now, you can avoid major headaches down the road.
With our Web Maintenance Plan, you get that extra team member for a small fraction of the price.
You not only benefit from around-the-clock support, you get an amazing $35 off on our hourly agency rate for planning calls, design changes and content edits as your website grows with you.
02. The Full Package
Benefits of the plan
Discounted Hourly Support
Our hourly rate goes from $80 to $55/hr for web design updates, content changes or trainings
Updates and optimization
Behind-the-scenes peak of all theme, plugin & core WP updates
Monthly Health Report
Expert insights on the state of your site each month
Regular Backups
Scheduled backups, essentially copies of your website for a rainy day
Assistance if your website goes offline
A lifeline in case you accidentally break or erase a page or knock your website offline
Malware Monitoring
Monthly scans to protect your site from vulnerabilities & malware
Performance Enhancments
Optimize database to boost performance & page speed + contact form testing
SEO Assesment
Simple recommendations to improve your site for search
Premium Uptime Monitor
Premium tools that monitor your site and let us know in real time if it goes down
Ready to have your website supported & maintained by professionals?
IT’S A NO BRAINER!
Keep your site and business running smoothly
Correct issues before they become major problems
Rely on an expert support team 24/7
Enjoy discounted rates for planning calls, design changes and content edits
03. How it Works
Select your plan
Commit to the annual plan and save 15% off (that’s $72 savings for the year)!
MONTHLY / $40
This plan will be billed as a recurring monthly invoice which you can set up credit card payment with automatic renewal.
Annual / $408
Save 15% by paying for an entire year (or 2 months free). This plan will be billed as a recurring annual payment.
CANCELATION POLICY: If you choose to cancel you just have to notify us one week before your next billing date.
Feel free to email us with any questions at [email protected].
04. FAQs
Your questions answered
What are the benefits of a Web Maintenance Plan?
Web Maintenance is like insurance for your site, covering you against any potential issues and preventing downtime. This ensures your site and your business can run smoothly. But our plans go even further, giving you an extra team member for continued support, and great discounts on design and content changes as you grow your website over time.
What does a website health report include?
Each month, you will receive a website health report that includes a summary of all updates and backups, data on performance and web traffic, scans for malware or malicious content, etc. Our clients find this super helpful to understand what’s going on behind the scenes.
Do I need to sign up right now or can I wait?
You can sign up whenever you want, though we strongly recommend doing so right at launch to ensure your site is problem-free from day one. However, if you choose to wait more than six months, there will be a $99 start-up fee so we can learn the layout, fix any incoming issues and get up to speed.
Do you bill for additional website edits seperately?
Yes, if you have requests to change or update your website content, we will bill you separately at an hourly rate which you should receive an invoice for at the end of the month. With our plan, you will receive a $35 discount any of this work—from $80/hr down to $55/hr—that’s huge!
What if I built the site myself or through another designer?
We are happy to provide all the same services for sites not built by us. However, there will be a $99 start-up fee so we can learn the layout, fix any incoming issues and get up to speed.
Is there a setup fee?
If we have recently built your website there is no start-up fee for our Web Maintenance Plan. But, if your website is more than six months old, or if it was built by someone other than Good Karma Works, there will be a $99 start-up fee so we can learn the layout, fix any incoming issues and get up to speed.
How can I cancel my plan?
Your Web Maintenance Plan will be set up as a recurring payment with automatic renewal. If you should ever choose to cancel, just notify us one week before the next billing date. There is no minimum commitment so you can cancel at anytime.
Can I switch from monthly to an annual plan?
Yes! You are free to start out on our monthly plan and the if it makes sense for your business, you can switch to an annual plan at anytime upon request.